Frequently Asked Questions
Everything you need to know about our premium culinary tools and services.
How should I care for my high-carbon steel knives?
High-carbon steel requires more care than stainless steel. Always hand wash and dry your knife immediately after use to prevent rust. We recommend applying a food-safe mineral oil to the blade periodically to maintain its luster and protect the steel.
What is your shipping policy for domestic orders?
We offer free standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days, and delivery usually takes between 3-7 business days depending on your location.
Do you offer professional sharpening services?
Yes, Chefs Edge provides a professional mail-in sharpening service for all kitchen knives. Our master sharpeners use traditional whetstone techniques to ensure your blades return to a factory-sharp edge.
Can I return a product if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, as well as secure checkout via PayPal and Apple Pay.
Are your knives covered by a warranty?
All knives purchased through Chefs Edge come with a limited lifetime warranty against manufacturing defects. Please note that this does not cover normal wear and tear, misuse, or damage caused by improper maintenance.